Closing communication gaps between product and development

When a newly formed product team took over Groupe Zéphyr's internal agency tool, JiNi introduced feature documentation and prioritisation methods to turn scattered operational needs into clear feature requests for the developer.

Background

Groupe Zéphyr is a network of 140 agencies across France providing care services to elderly people, including medical support, home assistance, and food delivery. Their internal platform is essential for daily operations such as managing scheduling, invoicing, payments, and client information.

The founder wanted to transfer product ownership to a newly appointed internal team. While the team had strong operational experience and user knowledge, they were new to product management and developer collaboration.

What we did

Our role was to help the team structure how they manage and improve the product.

We worked with them through coaching sessions and workshops.

Our interventions include:

• setting up weekly feature prioritisation meetings and daily stand-ups
• creating a ticket template to help the team communicate changes and set priorities with the developer
• documenting the platform's key features at an epic and functional level

We also implemented tools to support these processes:

• a Jira board to manage tickets and development work
• Confluence spaces to document the product and its functionalities
• templates for roadmaps, feature documentation, and UX considerations

Results & reflections

The documentation and templates we introduced are still actively used and helped the company pass external audits on usability and payment compliance.

The team now operates with stronger confidence. Critical product knowledge has been formalized into accessible documentation, accelerating continuous improvement and freeing the founder from day-to-day decisions.